Terms of Business

Authorisation Statement 

Assura Life UK LTD is an appointed representative of Manage Your Mortgage LTD who are authorised and regulated by the Financial Conduct Authority (FCA). The FCA regulates financial services in the UK, and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768. Our Financial Services Register number is 1000946.

Our Services 

For Non-investment protection contracts, we are an intermediary and will act on your behalf when providing advice and making our personal recommendation(s) to you. We will do this based on a fair and personal analysis of our panel of insurers for term assurance, income protection, critical illness. 

For general insurance contracts we are an intermediary and will act on your behalf when recommending an insurer based on your demands and needs from a fair analysis of the market. The insurers we consider will be listed to you when we carry out our research. It will be your responsibility to ensure the policy meets your demands and needs for building and/or contents, private medical insurance, accident sickness and unemployment. 

Our Ethical Policy 

We are committed to providing the highest standard of service possible. The interest of our clients is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will: 

• Be open, honest, and transparent in the way we deal with you. 
• Not place our interests above yours. 

• Communicate clearly, promptly and without jargon. 
• Seek your views and perception of our dealings with you to ensure it meets your expectations or to identify any improvements required. 

Instructions 

We will accept instructions in writing and verbally by recorded telephone call only. 

Implementation Costs 

We will be paid commission from the product provider and will not be charging you a fee. 

Client Money 

We are not permitted to handle client money and we cannot accept a cheque made out to us. We will set up a direct debit on your behalf as the product provider will collect premiums this way. 

Right to Cancel 

We will inform you of your statutory right to cancel once you have provided your instructions to us. 

Our Charge in the Event of Cancelation 

We do not normally charge you a fee for arrangement of an insurance product as we will receive a commission from the product provider. If, however, you cancel the policy or cease to pay premiums and the policy is subsequently cancelled the provider will clawback a proportion of the commission that has been paid to us. As this commission covers the cost of our service to you, once the policy has been live for 28 days or more, if cancelled we may charge you a fee equal to the amount of half the total commission that we must refund to the provider. The maximum amount we will charge you is 50% of the commission we received. This is payable during the clawback period which is usually a period of between 2 and 4 years. 

Documentation 

The product provider will forward all documents to you regarding your insurance. We will issue all communications in English, unless agreed otherwise. 

Material Interest 

We will act honestly, fairly, and professionally known as conducting business in ‘Client’s best interest’ regulations. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients’ conflicts with your interest, we will write to you and obtain your consent before we carry out your instructions and detail the steps, we will take to ensure fair treatment. Where this cannot be achieved, we will not conduct the business. 

Complaints 

If you wish to register a complaint, please write to Assura Life UK LTD, 31-34 High Street, St Nicholas House, Bristol, BS1 2AW. Telephone 0117 370 3784 or e-mail support@assuralife.co.uk

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk  or by contacting them on 0800 023 4567. 

Compensation Scheme 

If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme. 

Further information about these amounts and limits for all other product types are available from the FSCS at http://www.fscs.org.uk/what-we-cover/products 

Anti-Money Laundering 

We are required by the anti-money laundering regulations to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up to date. For this purpose, we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning. 

Law 

This client agreement is governed and shall be construed in accordance with English/Northern Ireland Law and the parties shall submit to the exclusive jurisdiction of the English/Northern Ireland Courts. 

Force Majeure 

Assura Life UK LTD and Manage Your Mortgage LTD shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control. 

Termination 

The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days’ notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination a due proportion of any period charges for services shall be settled to that date. 

DECLARATION 

This is our standard client agreement upon which we intend to rely. For your own benefit and protection, you should read these terms carefully. If you do not understand any point, please ask for further information.